Returns & Exchanges
At Jouer Cosmetics, we want you to love your glow. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of the delivery date.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or email confirmation.
Pack Your Items
Securely place your items in their original packaging and attach the prepaid shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing