Frequently Asked Questions
Everything you need to know about your Jouer beauty journey.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we accept returns of lightly used products within 30 days of the delivery date for a full refund, excluding shipping costs.
Are Jouer products cruelty-free?
Yes, Jouer is a proud cruelty-free brand. We do not test our products or ingredients on animals, and we are Leaping Bunny certified.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
Do you offer international shipping?
We ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs fees.
How do I find the right shade for my skin tone?
We offer a digital Shade Finder tool on our product pages to help you match your complexion. If you need further assistance, our customer service team is happy to provide personalized recommendations via email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for interest-free installments.